Refund

We want your purchase to be worry-free, so we keep our return policy clear and transparent.

Return conditions

A return is possible if the following conditions are met:

The trackers have not been used and show no signs of wear
The original packaging, contents, seals and all accompanying materials are intact
The device is in resalable condition, with no damage
You have proof of purchase (a receipt or order number)

Return window

You can request a return within 14 calendar days of receiving your order.

Please note: if the device has been activated or used, a return is only possible in the case of a manufacturing defect.

Returns due to a defect

If you discover a manufacturing defect within 14 days of receiving your order, we will replace the product free of charge or refund your money after a quality inspection.

Refunds

Once the returned item has been received and inspected, the funds will be sent back to you within 5–10 business days using the same payment method you used at checkout.

How do I request a return?

To submit a request, send us photos of the product and the reason for the return in one of the following ways:

1. Email us at: support@slmvr.com

2. Include your order number, the reason for the return and attach photos/videos (if any)

3. We will get in touch and send you instructions for shipping the product back.